Shipping policy

Shipping Policy

OVERVIEW

This Shipping Policy is part of the Terms of Service of The Arock Shop, a U.S.-based company.
We are committed to providing you with reliable delivery and the best possible shipping experience. Please note that all shipping times are estimates and may vary depending on location, customs processes, local carrier performance, and other unforeseen circumstances. Shipping times do not include the order processing period.

While The Arock Shop manages and oversees all orders, fulfillment and shipping may occasionally be handled by trusted third-party partners. These partnerships help ensure efficient service and worldwide shipping capabilities.
The Arock Shop and its owner are not solely responsible for the shipping process.

SECTION 1 – SHIPPING TIMES

Our standard shipping times generally range from 3 to 30 business days, depending on your location and the shipping method selected at checkout.
While we work diligently to ensure your order arrives as quickly as possible, please understand that these timeframes are not guaranteed and may be affected by factors beyond our control.

Customers within the United States typically experience shorter delivery windows. International shipments may take longer depending on destination, carrier, and customs procedures.

SECTION 2 – SHIPPING ORIGIN AND AVAILABILITY

All orders are processed and shipped through third party companies. Please use our service at your own discretion and review their respective shipping policies.
We make every reasonable effort to deliver to as many regions and countries as possible. However, we cannot guarantee delivery to all districts, territories, or countries due to carrier limitations, customs restrictions, or logistical constraints.
In rare cases where delivery to your location is not possible, you can contact our team via email to discuss alternative solutions or issue a possible refund.

SECTION 3 – SHIPPING CONFIRMATION AND TRACKING

Once your order has been shipped, we may provide an email notification containing a tracking number.
However, there is no guarantee that you will receive email notifications, including confirmation of shipment or delivery. Tracking information may not always be available or accurate depending on the carrier or location.

SECTION 4 – DELAYS AND UNCONTROLLABLE FACTORS

Shipping estimates are provided for your convenience and do not constitute a guarantee. Delays may occur due to factors such as:

  • Weather conditions or natural events

  • Customs inspections or import restrictions

  • Carrier delays or strikes

  • Peak-season or holiday volume

  • Inaccurate or incomplete delivery information

The Arock Shop and its fulfillment partners are not responsible for delays caused by these external factors but will assist you in tracking and resolving delivery issues whenever possible.

SECTION 5 – UNDELIVERABLE OR RETURNED PACKAGES

If a shipment is returned to us due to an incorrect address, refusal, or failure to collect the package, you may be responsible for additional re-shipping costs. Please double-check that your shipping details are accurate at checkout to avoid delays or returns.

SECTION 6 – CONTACT US

If you have any questions or concerns about shipping, tracking, or delivery, please reach out to our customer care team at: thearockshop@gmail.com